If one of our apps doesn’t work for you, we’d rather refund you than keep money for something you don’t use.
Bought directly from us
You can ask for a full refund within 14 days of any payment, including a subscription renewal. You don’t need to give a reason.
To ask for one, write to support@dotbrainhq.com with the email address you used to buy and, if you have it, your order number. We’ll confirm within two business days. The money goes back to the card or account you paid with, and it usually shows up within 5 to 10 business days, depending on your bank.
Once a refund goes through, the license for that purchase stops working.
Subscriptions
You can cancel a subscription at any time from the link in your receipt or by writing to us. You keep access until the end of the period you’ve paid for, and you won’t be charged again. If you cancel within 14 days of a charge, you can also ask for that charge back.
Bought through the App Store
Apple handles payments and refunds for anything bought through the App Store, so we can’t refund those ourselves. You can ask Apple at reportaproblem.apple.com. If something about the app itself is wrong, write to us too and we’ll help.
Bought through a merchant of record
Some purchases are processed by a merchant of record, a company that sells the software on our behalf and handles payment and tax. Their name may appear on your receipt and statement. The same 14-day policy applies: write to us, and we’ll arrange the refund through them.
Questions
Write to support@dotbrainhq.com.